Frequently asked questions
Here is some important information to clear up any doubts you may have.
What is ShopChat?
ShopChat is a Whitelabel solution that can be integrated with different E-commerce platforms in order to transform the messaging apps into a new conversational selling point, where an AI driven bot will get in touch with potential shoppers through a Natural Language Processing (NPL) component, enabling a sales journey devoid from human assistance.
What does ShopChat do?
ShopChat makes it easy to sell products and services through automated and fluid conversations managed by a bot, simplifying the adoption of digital channels.
How does ShopChat work?
ShopChat will integrate with different E-commerce platforms and adopt their configuration, adding a new automated sales channel in users' preferred messaging apps, without the need for additional efforts.
Which are the most notable features of ShopChat?
ShopChat enables the implementation of up-selling and cross-selling strategies, detects abandoned carts to push conversion, allows you to repeat previous orders and edit them to speed up user purchases, and also interprets users either through written messages or voice notes.
Which are the main benefits of ShopChat?
ShopChat optimizes the operational costs of supporting a massive channel and improves conversion rates through automated, fluid and intuitive conversational experiences for users. By providing an easy shopping experience for the user, it manages to increase loyalty rates.
Which is the difference between ShopChat and other chatbots?
ShopChat uses NLP (Natural Language Processing) technology in order to interpret and learn from users, making the experience easy and practical. Unlike most IVR chatbots, ShopChat will understand every message the user sends.
How do I start to sell with ShopChat?
ShopChat offers everything you need in order to add a new automated channel as soon as needed. If necessary, the solution will provide a WhatsApp for Business number, and will integrate with the correspondent E-commerce platform, being able to customize the tone and style of the bot in a very short time.
Do I need to download Whatsapp for Business to use ShopChat?
If necessary, the solution will provide a WhatsApp for Business number.
Is ShopChat integrated with my payment methods?
ShopChat will integrate with the payment module of the corresponding E-commerce platforms respecting the original configuration.
Is ShopChat integrated with my delivery methods?
ShopChat can be integrated with all last mile modules that E-commerce platforms include.
What is AI Commerce?
AI Commerce combines E-commerce with Artificial Intelligence to interpret users the best way possible and improve their experience.
How is Artificial Intelligence used in E-commerce?
Through NLP (Natural Language Processing) the chatbot can interpret the user's needs and match them with existing products, not only by name but also by meaning.
...but if you have further questions...
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